Our commitment to service and our position within the Harrods group allows us to offer the kind of hotel style concierge services that are now regarded as a necessity in the world of high-profile, luxury developments. Harrods Estates’ concierges are highly trained, professional, discreet and trustworthy and, furthermore, can call upon the resources of Harrods for the “front desk”.

The concierges anticipate needs and fulfil wishes, above and beyond expectations; they are responsible for arranging Harrods Estates’ value added services such as dry-cleaning & laundry, maid service, theatre tickets, even a private helicopter.

We place special emphasis on the quality of staff employed. Harrods is a major employer of customer focused staff; our selection, induction and training are geared towards achieving excellence.